Get in touch with our team
Need help? Our support team can assist with account questions, technical issues, payment queries or general feedback. Contact us for account verification, deposits and withdrawals, bonus activation, game access problems or security concerns. Use email or phone for routine enquiries, and live chat for urgent matters. We respond promptly during business hours and offer limited out-of-hours assistance for urgent account issues. Find the right contact below and get help fast.
| Department | Contact |
|---|---|
| Customer Support | [email protected] |
| General Enquiries | [email protected] |
| Affiliate Enquiries | [email protected] |
| Phone | +61 2 9374 5821 |
| Working Hours | Mon-Fri, 09:00-21:00 |
If you prefer, email the relevant department or call our support line. For affiliates use the dedicated address. Payments and privacy enquiries are handled by specialist teams; expect an acknowledgement within one business day for standard emails.
Email assistance
Please email us for detailed requests, account issues or any matters requiring documents or explanations. Include a clear subject line and your current contact details - full name, registered email and phone number - so we can locate your account quickly. Providing attachments and concise notes will speed up resolution and help avoid unnecessary delays.
Send us a message
Response Time
Support aims to respond to enquiries within one business day. Most simple requests are handled in that time; complex issues may require further checks and could take longer depending on their nature. If we need extra time we’ll keep you informed by email or live chat. For urgent matters, use live chat for the quickest reply.
Feedback
Got an idea for making Fair Go Casino better? Send us your feedback on the games, mobile site, payments or anything else that could work better. We review suggestions carefully and use them to improve our service and make the site easier to use. Whether it’s a small fix or a new feature, we’d like to hear it.