Privacy Policy

We are Fair Go Casino. This page explains how we collect, use and protect information when you register, deposit, play or contact support. It sets out the categories of personal, technical and transactional data we handle, the purposes for which data is processed, and the rights you can exercise. Use this page to understand account data, cookies and tracking, third‑party sharing, and how to request access or correction. We aim for clear, practical rules for managing data across the site and account tools.

Types of data collected

Personal data - name, email, mobile number, date of birth and address provided during registration and KYC. Technical data - device identifiers, browser type, IP address and session logs generated while using the site. Transactional data - deposit and withdrawal records, payment method details, bet history and loyalty activity. Support records - messages and call transcripts created when you contact customer service.

How information is used

Account management - to create and maintain your account, verify identity and process KYC. Payments - to authorise deposits and withdrawals and to reconcile transaction records. Gameplay operations - to record bets, wins and loyalty points. Support and disputes - to respond to enquiries and resolve account issues. Compliance - to meet legal, tax and anti‑money‑laundering obligations. Analytics - to monitor site performance, detect fraud and improve product navigation.

Data protection and security practices

Data in transit is encrypted using TLS. Access to personal data is limited to authorised personnel and service providers on a need‑to‑know basis. Backups and access controls are used to protect stored data. Retention is limited to the period necessary for the purpose or as required by law. We do not publish internal procedures or operational details but follow standard security measures to protect account and payment information.

Cookies and tracking technologies

Cookies and similar trackers are used for session management, preferences, fraud prevention and analytics. Some cookies are essential for gameplay and cashier functions; others support performance monitoring and advertising. You can manage or block cookies via browser settings or account preferences, but blocking essential cookies may affect site functionality.

User rights regarding data

Access - request a copy of personal data held in your account. Correction - request updates to inaccurate or incomplete data. Deletion - request account closure and deletion where legal retention obligations do not apply. Objection and restriction - object to specific processing or request limits on use. Portability - request data in a standard, machine‑readable format where applicable. Submit requests via your account contact form or support channels; we will verify identity before fulfilling requests.

Data sharing and third parties

We share data with payment processors, identity verification providers, analytics services, and other suppliers that perform services on our behalf. Those parties act as processors and handle data under contract. We may disclose information to comply with legal requests, to protect rights or safety, or in connection with corporate transactions such as mergers. Third parties are required to apply appropriate safeguards when processing your data.

International transfers

Data may be stored or processed outside Australia where service providers operate. When transfers occur we apply contractual protections and standard safeguards to maintain an appropriate level of protection for your information.

Updates to this privacy policy

We may update this policy to reflect changes in law, services or processing practices. Material changes will be posted on the site and communicated via account messages where appropriate. Check this page periodically for the current version. Continued use of the service after changes indicates acceptance of the updated terms. See Terms and Conditions for further account rules.